Effective Date: July 31, 2026
CrewRater ("CrewRater," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you use the CrewRater mobile application and related services (the "Service").
By using CrewRater, you agree to the practices described in this Privacy Policy.
When you create an account or use CrewRater, we may collect:
Name or display name
Email address
Username
Profile photo (optional)
Password (managed securely through our authentication services)
Ratings and reviews you submit
Comments you post
Reports of inappropriate content
Communications with customer support
When you use the Service, we may automatically collect:
Device type and model
Operating system version
App version
Device identifiers
IP address
Crash reports
Diagnostic information
Usage statistics
Login activity
General performance and security information
CrewRater does not collect precise GPS location unless you explicitly grant permission for a feature that requires it.
We use your information to:
Create and manage your account
Authenticate users
Provide the features of CrewRater
Display your profile information
Allow users to submit ratings and reviews
Moderate user-generated content
Respond to customer support requests
Improve app functionality and performance
Detect fraud, spam, abuse, and unauthorized activity
Comply with legal obligations
CrewRater allows users to submit ratings, reviews, comments, and other content.
Content you submit may be visible to other users of the Service.
Please do not submit confidential, private, defamatory, unlawful, or infringing content.
We reserve the right to review, remove, or restrict content that violates our Terms of Service, community guidelines, or applicable law.
You may update your account information through the app.
You may request deletion of your account by contacting us at support@jbgapps.com.
Following deletion, we may retain limited information when necessary to:
Comply with legal obligations
Resolve disputes
Prevent fraud and abuse
Enforce our Terms of Service
Maintain system security
We do not sell your personal information.
We may share information only with:
Service providers that help operate CrewRater
Cloud hosting providers
Authentication providers
Technical support providers
Government authorities when required by law
Parties involved in protecting the rights, safety, or security of CrewRater or its users
These providers are contractually required to use your information only to provide services on our behalf.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CrewRater is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years old.
If we become aware that such information has been collected, we will promptly delete it.
Depending on your jurisdiction, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Receive a copy of your information
Withdraw consent where applicable
Requests may be submitted using the contact information below.
We retain personal information only for as long as necessary to:
Provide the Service
Maintain account security
Meet legal obligations
Resolve disputes
Prevent fraud and abuse
Enforce our agreements
CrewRater is built using the Hercules application development platform.
To provide the Service, CrewRater may rely on third-party infrastructure and cloud service providers used by the Hercules platform or by CrewRater to support features such as:
User authentication
Secure cloud hosting
Database storage
Application performance monitoring
Security and reliability
These providers may process personal information solely as necessary to operate, maintain, and improve the Service.
If additional third-party services such as analytics, payment processing, or advertising are added in the future, this Privacy Policy will be updated accordingly.
Your information may be processed and stored in countries other than your country of residence.
By using CrewRater, you consent to such transfers where permitted by applicable law.
We may update this Privacy Policy from time to time.
If material changes are made, we will update the Effective Date and may notify users through the app or by other appropriate means.
Your continued use of CrewRater after any updates constitutes acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
CrewRater Support
Email: support@jbgapps.com
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
Your consent
Performance of our contract with you
Compliance with legal obligations
Legitimate interests, including maintaining the security, reliability, and functionality of CrewRater
California residents may have additional rights under applicable California privacy laws, including the right to request access to, correction of, or deletion of certain personal information.
CrewRater does not sell personal information.
If you reside in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the rights to access, correct, erase, restrict processing, object to processing, and request data portability.
You may exercise these rights by contacting us at support@jbgapps.com.